shop – terms and return policy

SIZING GUIDE AND CARE INSTRUCTIONS

All our designs are printed on 100% cotton garments and can be washed at 40 degrees, but we would recommend you wash at 30 degrees wherever possible. We do not like to recommend that our products be tumble-dried. This is because the heat can cause shrinkage and fading, and may shorten the lifespan of the garment. Most of our garments can be ironed on a cool setting. We would recommend that any item with a print on it be ironed on the reverse side.

F.A.Q.

All prices are in USD. All shipping costs are available as flat rates for the United States, Trinidad, Canada, Mexico, and other International Countries. Estimated delivery time is within 10-24 business days.

INCORRECT ITEMS


If the item you have received is not what you ordered, we apologise.  Please return it to us in its original condition and we will send you the correct item.  We will refund the cost of returning the incorrect item to us.  Alternatively, if you wish, we will refund you fully, including the cost of returning the item to us.

MISSING ITEMS


If an item is missing from your delivery, we apologise.  Please contact us at customerservice@espjrisland.com and we will sort it out for you.

FAULTY ITEMS


If your item is faulty, please return it to us.  If there is a fault with an item we apologise and we will send you a replacement item at no postage cost and reimburse you the cost of returning the faulty item.  Alternatively, if you wish, we will refund you fully, including the cost of returning it to us.

TIMESCALES


Please allow up to 28 days from the time we receive them for us to deal with returned items.

RETURN POLICY

We are happy to exchange any item or offer credit if an unworn item is returned within 15 days of receipt. Any returned item is your responsibility until it reaches us. We cannot be responsible for items that do not arrive at our warehouse.  Therefore we advise that you use a parcel or delivery service that insures you for the value of the goods. International Customers please note that our Returns address is in Trinidad.

CONTACT US


For more information on our return policy, including the return address, please email returns@espjrisland.com.